Alterna Operador Integral S.L. – €50,000 Fine (Spain, 2021)
General GDPR enforcement action
This case relates to broader data protection obligations, not specifically to cookie or consent banner compliance. It is not included in cookie statistics or the Risk Calculator.
Alterna Operador Integral S.L. was fined EUR 50,000 for switching a customer's electricity supplier without their consent. The company processed personal data without checking if a valid contract existed. This highlights the importance of verifying customer agreements before using their data.
What happened
Alterna switched an electricity supplier without the customer's consent and processed their data without a valid contract.
Who was affected
The affected individuals were customers whose electricity supplier was changed without their consent.
What the authority found
The Spanish DPA found that Alterna processed personal data without a legal basis, violating GDPR's requirement for valid customer agreements.
Why this matters
This case emphasizes the need for companies to ensure they have a valid legal basis before processing personal data. Businesses should verify customer consent and agreements to avoid similar fines.
GDPR Articles Cited
The Spanish DPA (AEPD) imposed a fine of EUR 50,000 on Alterna Operador Integral S.L.. A switch of the electricity supplier had taken place without the consent of the data subject. However, the personal data of the data subject were incorporated into the information systems of the controller (the new electricity supplier) without the controller having verified that a valid contract had been concluded. The processing of the data subjects' personal data thus took place without a legal basis.
Related Enforcement Actions (0)
No other enforcement actions found for Alterna Operador Integral S.L. in ES
This is the only recorded action for this entity in this jurisdiction.
Details
Fine Date
21 January 2021
Authority
Agencia Española de Protección de Datos
Fine Amount
€50,000
Enforcement Tracker ID
ETid-529
About this data
Cite as: Cookie Fines. Alterna Operador Integral S.L. - Spain (2021). Retrieved from cookiefines.eu
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