- Enforcing jurisdiction
- France · Geography does not establish applicable law.
- Confirmed applicable legislation
- Privacy topics
FREE SAS – €300,000 Fine (France, 2022)
Privacy enforcement record
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FREE SAS was fined for not handling user requests to access and delete personal data properly. The French authority found that the company also failed to secure user passwords. This case shows the need for companies to prioritize data security and user rights.
What happened
The French DPA fined FREE SAS for not processing requests for access and deletion of personal data in a timely manner.
Who was affected
Individuals who requested access to or deletion of their personal data from FREE SAS.
What the authority found
The DPA determined that FREE SAS violated multiple GDPR articles by failing to respond to user requests and not ensuring data security.
Why this matters
This case highlights the importance of timely responses to user data requests and robust data security measures. Companies must improve their processes to protect user rights and avoid significant fines.
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Automated check recorded — 6 March 2026.
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The French DPA has imposed a fine of EUR 300,000 on FREE SAS. The DPA had received several complaints from individuals experiencing difficulties in exercising their rights to access and delete their personal data at FREE. During its investigation, the DPA found that the company did not process the requests for access and deletion of personal data in a timely manner. The DPA also found that the company failed to ensure the security of personal data. For example, the company allowed users to use insecure passwords and user passwords were stored unencrypted in the company's databases. Finally, the DPA found that the company had not adequately documented a data breach.
Related Enforcement Actions (0)
No other enforcement actions found for FREE SAS in FR
This is the only recorded action for this entity in this jurisdiction.
Details
Fine Date
8 December 2022
Authority
Commission Nationale de l'Informatique et des Libertés
Fine Amount
€300,000
About this data
Cite as: Cookie Fines. FREE SAS - France (2022). Retrieved from cookiefines.eu
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