VODAFONE SERVICIOS, S.L.U. – €40,000 Fine (Spain, 2021)

The Spanish DPA (AEPD) has imposed a fine on VODAFONE SERVICIOS, S.L.U.. A data subject has filed a complaint with the AEPD against the data controller. The data subject states that she received invoices and debits on her bank account for the payment of Vodafone services that she had not booked herself. The data subject also stated that she was receiving calls from the collection company Bureau Veritas asking her to pay for these services. As it turned out, fraudsters had used the data subject's personal data to conclude a service contract. However, the personal data had been entered into the company's information systems without any verification that the contract was lawful and had actually been concluded by the data subject. The original fine of EUR 50,000 was reduced to EUR 40,000 due to the voluntary payment.