Telecommunication Service Provider – €200,000 Fine (Greece, 2019)
General GDPR enforcement action
This case relates to broader data protection obligations, not specifically to cookie or consent banner compliance. It is not included in cookie statistics or the Risk Calculator.
A Greek telecom company was fined EUR 200,000 for making telemarketing calls to customers who had opted out. This case underscores the need for companies to respect customer preferences and ensure their systems correctly handle opt-out requests.
What happened
A telecom company made telemarketing calls to customers who had opted out due to technical errors.
Who was affected
Customers who had opted out of telemarketing calls but still received them.
What the authority found
The Greek authority found that the telecom company violated GDPR by not respecting customers' opt-out requests due to technical errors.
Why this matters
This ruling emphasizes the importance of respecting customer preferences and ensuring systems accurately process opt-out requests. Companies should regularly check their systems to prevent similar issues.
GDPR Articles Cited
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A large number of customers were subject to telemarketing calls, although they had declared an opt-out for this. This was ignored due to technical errors.
Violations (1)
Non-essential cookies (tracking, advertising) are placed on the user's device before obtaining valid consent.
Art. 6(1) GDPR
Related Enforcement Actions (1)
Other enforcement actions involving Telecommunication Service Provider in GR
Similar Cases
Enforcement actions with similar violations
Details
Fine Date
7 October 2019
Authority
Hellenic Data Protection Authority
Fine Amount
€200,000
Enforcement Tracker ID
ETid-82
About this data
Cite as: Cookie Fines. Telecommunication Service Provider - Greece (2019). Retrieved from cookiefines.eu
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