- Enforcing jurisdiction
- Spain · Geography does not establish applicable law.
- Confirmed applicable legislation
- Privacy topics
Iberdrola Clientes – €8,000 Fine (Spain, 2019)
Privacy enforcement record
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Iberdrola Clientes was fined for not responding to a request from the data protection authority about a customer's data. This case is important because it shows that companies must cooperate with data protection requests. Businesses need to be responsive to such inquiries to avoid penalties.
What happened
Iberdrola Clientes failed to provide information requested by the data protection authority regarding a customer's data.
Who was affected
A customer whose request for information about their data was ignored by Iberdrola Clientes.
What the authority found
The authority found that Iberdrola Clientes violated GDPR by not cooperating with the data protection authority's request.
Why this matters
This case highlights the obligation of companies to respond to data requests. Businesses should ensure they have processes in place to handle such inquiries promptly.
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Iberdrola Clientes, an electricity company, had refused to make a request to a person to change its electricity supplier because it claimed that its data would be included in the solvency list. As a result, the AEPD requested that Iberdola Clientes provide information about the possibility of adding the person's data to the solvency list to which the company did not respond. This lack of cooperation with the AEPD was a violation of Article 31 of the GDPR.
Related Enforcement Actions (1)
Other enforcement actions involving Iberdrola Clientes in ES
Details
Fine Date
16 October 2019
Authority
Agencia Española de Protección de Datos
Fine Amount
€8,000
Enforcement Tracker ID
ETid-94
About this data
Cite as: Cookie Fines. Iberdrola Clientes - Spain (2019). Retrieved from cookiefines.eu
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