- Enforcing jurisdiction
- Hungary · Geography does not establish applicable law.
- Confirmed applicable legislation
- Privacy topics
Local bank – €2,000 Fine (Hungary, 2019)
Privacy enforcement record
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A local bank in Hungary was fined €2,000 for not providing requested CCTV recordings to a customer. This case underscores the importance of responding to customer requests for their personal data in a timely manner.
What happened
The bank failed to provide copies of CCTV recordings requested by a customer.
Who was affected
A customer who requested access to their personal data held by the bank.
What the authority found
The authority found that the bank did not fulfill the customer's rights under data protection rules by not responding properly to the request.
Why this matters
This ruling highlights the need for banks and businesses to be diligent in handling customer data requests to avoid penalties.
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Customer of a local bank requested access to telephone conversation recordings as well as to CCTV recordings. The bank provided the copies of the recordings of telephone conversations and also provided the chance of reviewing the recordings at bank but rejected to provide copies of the CCTV recordings since the recordings also contained third parties personal data. The NAIH decided in this case that the bank failed to fulfil data subjects rights since it did not respond in due time and also failed to provide copies of the requested recordings. According to the NAIH, the controller could not refer the protection of third party data since the CCTV recordings affected public space open for every customer and the bank also could have anonymised certain parts of the recordings.
Related Enforcement Actions (0)
No other enforcement actions found for Local bank in HU
This is the only recorded action for this entity in this jurisdiction.
Details
Fine Date
31 May 2019
Authority
Nemzeti Adatvédelmi és Információszabadság Hatóság
Fine Amount
€2,000
About this data
Cite as: Cookie Fines. Local bank - Hungary (2019). Retrieved from cookiefines.eu
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