Carrefour Banque – €800,000 Fine (France, 2020)
Carrefour Banque was fined EUR 800,000 for unfairly processing customer data when they signed up for a loyalty program. The company promised not to share extra information but did so anyway, which can harm customer trust. This case serves as a reminder for businesses to keep their promises about data sharing.
What happened
Carrefour Banque shared more personal information than it promised when customers signed up for its loyalty program.
Who was affected
Customers who subscribed to the Pass card and joined the loyalty program were affected.
What the authority found
The French data protection authority ruled that Carrefour Banque violated GDPR by not processing data fairly.
Why this matters
This case shows that companies must honor their commitments regarding data sharing. Businesses should review their data practices to ensure they are transparent and fair.
GDPR Articles Cited
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National Law Articles
The French DPA (CNIL) imposed a fine on Carrefour Banque for violation of its obligation to process data fairly (Article 5 (1) GDPR). If a person who subscribed to the Pass card (a credit card that can be attached to a loyalty account) also wanted to participate in the loyalty program, he or she had to tick a box in which he or she agreed to Carrefour Banque sending his or her surname, first name and e-mail address to 'Carrefour fidélité'. Carrefour Banque expressly indicated that no further data would be transmitted. However, the CNIL noted that other data such as postal address, telephone number and the number of children had been transmitted, although the company undertook not to transmit any further data.
Violations (1)
Non-essential cookies (tracking, advertising) are placed on the user's device before obtaining valid consent.
Art. 6(1) GDPR
Related Enforcement Actions (0)
No other enforcement actions found for Carrefour Banque in FR
This is the only recorded action for this entity in this jurisdiction.
Similar Cases
Enforcement actions with similar violations
Details
Fine Date
18 November 2020
Authority
Commission Nationale de l'Informatique et des Libertés
Fine Amount
€800,000
About this data
Cite as: Cookie Fines. Carrefour Banque - France (2020). Retrieved from cookiefines.eu
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