National Bank of Greece – €20,000 Fine (Greece, 2021)
General GDPR enforcement action
This case relates to broader data protection obligations, not specifically to cookie or consent banner compliance. It is not included in cookie statistics or the Risk Calculator.
The National Bank of Greece was fined for replacing customers' debit and credit cards without their consent. This matters because it shows that companies must inform users about how their data is collected and used. Businesses should ensure they get clear consent before implementing new features that affect user data.
What happened
The National Bank of Greece replaced customers' cards with new ones that tracked transaction history without consent.
Who was affected
Customers of the National Bank of Greece who received new cards with tracking features.
What the authority found
The authority found that the bank did not properly inform customers about the data collection, violating GDPR rules.
Why this matters
This case emphasizes the need for clear communication about data practices. Companies should prioritize user consent and transparency in their operations.
GDPR Articles Cited
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The Hellenic DPA has imposed a fine of EUR 20,000 on the National Bank of Greece. A data subject had filed a complaint against a company and the bank after they failed to comply with his right to information. After returning a product he had purchased from a company, the data subject had asked the company via Facebook Messenger to inform him about the request to cancel his credit card statements sent electronically to the bank. However, the controller refused to comply, whereupon the data subject asserted the same right with the bank, which, however, did not provide him with a response.
Related Enforcement Actions (2)
Other enforcement actions involving National Bank of Greece in GR
Fine
€20K
Details
Fine Date
26 August 2021
Authority
Hellenic Data Protection Authority
Fine Amount
€20,000
Enforcement Tracker ID
ETid-841
About this data
Cite as: Cookie Fines. National Bank of Greece - Greece (2021). Retrieved from cookiefines.eu
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