- Enforcing jurisdiction
- Greece · Geography does not establish applicable law.
- Confirmed applicable legislation
- Privacy topics
National Bank of Greece – €20,000 Fine (Greece, 2021)
Privacy enforcement record
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The National Bank of Greece was fined for not responding to a customer's request for information about his credit card statements. This case is important because it emphasizes that banks must respect customers' rights to access their personal information.
What happened
The Hellenic DPA fined the National Bank of Greece for failing to provide a customer with information regarding his credit card statements after he requested it.
Who was affected
A customer who sought information about his credit card statements was affected by the bank's lack of response.
What the authority found
The DPA ruled that the bank violated GDPR by not complying with the customer's right to information.
Why this matters
This ruling serves as a reminder for financial institutions to prioritize customer requests for information. Companies must ensure they have processes in place to handle such inquiries promptly.
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The Hellenic DPA has imposed a fine of EUR 20,000 on the National Bank of Greece. A data subject had filed a complaint against a company and the bank after they failed to comply with his right to information. After returning a product he had purchased from a company, the data subject had asked the company via Facebook Messenger to inform him about the request to cancel his credit card statements sent electronically to the bank. However, the controller refused to comply, whereupon the data subject asserted the same right with the bank, which, however, did not provide him with a response.
Related Enforcement Actions (2)
Other enforcement actions involving National Bank of Greece in GR
Fine
€20K
Details
Fine Date
26 August 2021
Authority
Hellenic Data Protection Authority
Fine Amount
€20,000
About this data
Cite as: Cookie Fines. National Bank of Greece - Greece (2021). Retrieved from cookiefines.eu
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