ORANGE ESPAGNE, S.A.U. – €30,000 Fine (Spain, 2021)
General GDPR enforcement action
This case relates to broader data protection obligations, not specifically to cookie or consent banner compliance. It is not included in cookie statistics or the Risk Calculator.
ORANGE ESPAGNE, S.A.U. was fined after a woman received 30 unwanted calls and texts from their subsidiary, Jazztel, even though she had never been a customer. This case emphasizes the need for companies to respect people's requests to stop contacting them. The fine was reduced to €30,000 after the company admitted fault.
What happened
ORANGE ESPAGNE, S.A.U. continued to contact a woman with calls and texts despite her request to delete her phone number from their database.
Who was affected
The woman who received the unwanted communications was directly affected by the company's failure to honor her request.
What the authority found
The Spanish DPA determined that the company violated GDPR rules by not respecting the woman's request to stop contacting her.
Why this matters
This ruling highlights the importance of honoring customer requests for data deletion. Companies should implement better systems to manage customer preferences to avoid similar issues.
GDPR Articles Cited
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The Spanish DPA has imposed a fine on ORANGE ESPAGNE, S.A.U.. A data subject had filed a complaint with the DPA as she had received a total of 30 calls from Jazztel employees (subsidiary of Orange Espagne, S.A.U.) and text messages between 03/01/2021 and 03/03/2021 without ever having been a customer of the company. She then requested that her phone number be deleted from the company database. Although the controller confirmed the deletion of the data, she continued to receive calls and text messages from the controller. The original fine of EUR 50,000 was reduced to EUR 30,000 due to the admission of guilt and the voluntary payment.
Related Enforcement Actions (2)
Other enforcement actions involving ORANGE ESPAGNE, S.A.U. in ES
Fine
€30K
Details
Fine Date
8 October 2021
Authority
Agencia Española de Protección de Datos
Fine Amount
€30,000
Enforcement Tracker ID
ETid-867
About this data
Cite as: Cookie Fines. ORANGE ESPAGNE, S.A.U. - Spain (2021). Retrieved from cookiefines.eu
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