- Enforcing jurisdiction
- Spain · Geography does not establish applicable law.
- Confirmed applicable legislation
- Privacy topics
Vodafone España, S.A.U. – €200,000 Fine (Spain, 2024)
Privacy enforcement record
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Vodafone España was fined for giving a duplicate SIM card to a fraudster without the user's consent. This breach allowed unauthorized access to the user's bank account, leading to financial losses. The case highlights the importance of verifying identities before sharing sensitive information.
What happened
Vodafone España failed to verify the identity of a third party before issuing a duplicate SIM card, resulting in unauthorized access to a user's bank account.
Who was affected
A user of Vodafone España was affected when their SIM card was duplicated and used by an unauthorized individual.
What the authority found
The Spanish data protection authority ruled that Vodafone España did not comply with GDPR requirements for user consent and identity verification.
Why this matters
This ruling emphasizes the need for telecom companies to have strict identity verification processes in place. It serves as a cautionary tale for all businesses handling sensitive customer information.
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Automated check recorded — 10 March 2026.
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The Spanish DPA has imposed a fine of EUR 200,000 on Vodafone España, S.A.U.. A person had filed a complaint with the DPA because the company had given a duplicate of their SIM card to an unauthorized fraudulent third party without their consent. During its investigation, the DPA found that the company failed to verify the identity of the third party or obtain the data subject's consent to share their data. This allowed the fraudsters to gain access to the data subject's bank account and make unauthorized transactions.
Related Enforcement Actions (20)
Other enforcement actions involving Vodafone España, S.A.U. in ES
Fine
€200K
Details
Fine Date
8 February 2024
Authority
Agencia Española de Protección de Datos
Fine Amount
€200,000
Enforcement Tracker ID
ETid-2263
About this data
Cite as: Cookie Fines. Vodafone España, S.A.U. - Spain (2024). Retrieved from cookiefines.eu
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