Bank of Cyprus Public Company Ltd – €15,000 Fine (Cyprus, 2020)
General GDPR enforcement action
This case relates to broader data protection obligations, not specifically to cookie or consent banner compliance. It is not included in cookie statistics or the Risk Calculator.
The Bank of Cyprus lost a customer's insurance contract and failed to inform them about it, leading to a fine. This case shows the importance of keeping customer data safe and notifying them if something goes wrong. Businesses must ensure they can provide customers access to their data when requested.
What happened
The Bank of Cyprus lost a customer's insurance contract and did not inform them about the data breach.
Who was affected
Customers of the Bank of Cyprus who could not access their insurance contract information.
What the authority found
The Commissioner for Personal Data Protection fined the Bank of Cyprus for losing customer data and failing to notify the affected individual, violating GDPR rules.
Why this matters
This decision highlights the importance of data security and transparency. Businesses must maintain accurate records and promptly inform customers of data breaches to comply with GDPR.
GDPR Articles Cited
The data subject made a claim for access to information according to Art. 15 GDPR, which could not be answered, since the insurance contract of the data subject could not be found and has been lost. This constituted a violation of the rights of the data subject under Art. 15 GDPR as well as a violation of the obligations to protect personal data according to Art. 5 (1) f) GDPR and Art. 32 GDPR. In addition, the Data Breach Notification Obligations pursuant to Art. 33 f. GDPR have also been violated, as the data subject was not informed about the security incident in due time.
Related Enforcement Actions (0)
No other enforcement actions found for Bank of Cyprus Public Company Ltd in CY
This is the only recorded action for this entity in this jurisdiction.
Details
Fine Date
19 October 2020
Authority
Commissioner for Personal Data Protection
Fine Amount
€15,000
Enforcement Tracker ID
ETid-422
About this data
Cite as: Cookie Fines. Bank of Cyprus Public Company Ltd - Cyprus (2020). Retrieved from cookiefines.eu
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