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Deichmann Cipőkereskedelmi Korlátolt Felelősségű Társaságnak – €54,800 Fine (Hungary, 2020)
Privacy enforcement record
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Deichmann Cipőkereskedelmi Korlátolt Felelősségű Társaságnak denied a customer access to video footage from a store's CCTV. This refusal violated the customer's rights under data protection laws, which require companies to provide access to personal data upon request. The company was fined €54,800 for not following these rules.
What happened
Deichmann denied a customer access to CCTV footage that could prove they did not receive a refund.
Who was affected
The customer who requested access to the video footage recorded in the store.
What the authority found
The authority ruled that Deichmann violated GDPR by not allowing the customer to access their personal data and by deleting the footage despite the request.
Why this matters
This case highlights the importance of companies providing access to personal data when requested. Businesses should ensure they have clear processes to handle such requests to avoid penalties.
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The data controller denied the data subject access to the video material recorded by CCTV in a local store, with which the data subject wanted to prove that he or she had not received any money back after paying in the store. The company not only denied the data subject access to the data according to Art. 15 GDPR (with the argument that this would require an official order), but also deleted the video recordings after a certain period of time, although the data subject had requested the company to not delete the data in advance according to Art. 18 (1) c) GDPR.
Related Enforcement Actions (0)
No other enforcement actions found for Deichmann Cipőkereskedelmi Korlátolt Felelősségű Társaságnak in HU
This is the only recorded action for this entity in this jurisdiction.
Details
Fine Date
23 October 2020
Authority
Nemzeti Adatvédelmi és Információszabadság Hatóság
Fine Amount
€54,800
About this data
Cite as: Cookie Fines. Deichmann Cipőkereskedelmi Korlátolt Felelősségű Társaságnak - Hungary (2020). Retrieved from cookiefines.eu
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