- Enforcing jurisdiction
- Spain · Geography does not establish applicable law.
- Confirmed applicable legislation
- Privacy topics
Kutxabank, S.A. – €60,000 Fine (Spain, 2021)
Privacy enforcement record
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Kutxabank was fined for not properly handling a customer's request to erase their personal data. The bank had blocked the data instead of deleting it, which goes against the rules. This case shows that companies must respect users' rights to control their own data.
What happened
Kutxabank failed to comply with a customer's request to erase their personal data and instead blocked it.
Who was affected
A former customer of Kutxabank who requested the deletion of their data.
What the authority found
The Spanish DPA found that Kutxabank's temporary blocking of data did not meet the requirements for erasure under GDPR.
Why this matters
This ruling serves as a reminder that companies must fully comply with data erasure requests. Businesses should review their data management practices to avoid similar issues.
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The Spanish DPA (AEPD) has imposed a fine of EUR 100,000 on Kutxabank, S.A.. Following a complaint from a former customer, claiming that the bank did not comply with his request to erasure of his data, the DPA started an investigation against the controller. The data subject had already been a customer of the bank in the past. At that time, he had exercised his right to erasure of his data. When he tried to open a new account with the controller, he was informed that this was not possible as his data was still blocked (due to his previous erasure request). The controller further informed the data subject that he would have to unblock the data if he wanted to open an account. For this purpose, a form was attached to the letter. The form stated that by signing it, the data subject was revoking his right to erasure and allowing his data to be used (again) by the controller. The DPA found that temporarily blocking the data, does not correspond to the right to erasure. The DPA also emphasized that deleted or blocked data may not be processed again when a new contractual relationship is entered into with the controller, even if the new processing purpose is the same as the previous one. The original fine of EUR 100,000 was reduced to EUR 60,000 euros due to the immediate payment and acknowledgement of guilt.
Related Enforcement Actions (0)
No other enforcement actions found for Kutxabank, S.A. in ES
This is the only recorded action for this entity in this jurisdiction.
Details
Fine Date
8 April 2021
Authority
Agencia Española de Protección de Datos
Fine Amount
€60,000
Enforcement Tracker ID
ETid-630
About this data
Cite as: Cookie Fines. Kutxabank, S.A. - Spain (2021). Retrieved from cookiefines.eu
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