Telefónica Móviles España, S.A.U. – €45,000 Fine (Spain, 2021)
General GDPR enforcement action
This case relates to broader data protection obligations, not specifically to cookie or consent banner compliance. It is not included in cookie statistics or the Risk Calculator.
Telefónica Móviles España was fined EUR 45,000 for using a customer's phone number for testing without consent, leading to 247 unwanted calls. The Spanish privacy authority found this violated GDPR rules on lawful data processing. This case highlights the need for companies to obtain clear consent before using customer data.
What happened
Telefónica Móviles España used a customer's phone number for testing purposes without obtaining consent.
Who was affected
A customer who received 247 unsolicited calls due to the unauthorized use of their phone number.
What the authority found
The Spanish privacy authority ruled that Telefónica Móviles España violated GDPR by processing personal data without a valid legal basis.
Why this matters
This case reinforces the necessity for companies to secure explicit consent before using personal data. It serves as a reminder to review data processing practices to ensure compliance with privacy regulations.
GDPR Articles Cited
The Spanish DPA (AEPD) has fined Telefónica Mobiles España, S.A.U. EUR 45,000. A data subject filed a complaint against the controller with the DPA. His complaint was based on the fact that his telephone number and customer profile were used by controller employees to conduct tests in call centers and branches without his consent. As a result, the data subject received 247 unsolicited calls from the controller. The original fine of EUR 75,000 was reduced to EUR 45,000 due to immediate payment and acknowledgement of responsibility.
Related Enforcement Actions (1)
Other enforcement actions involving Telefónica Móviles España, S.A.U. in ES
Details
Fine Date
12 July 2021
Authority
Agencia Española de Protección de Datos
Fine Amount
€45,000
Enforcement Tracker ID
ETid-768
About this data
Cite as: Cookie Fines. Telefónica Móviles España, S.A.U. - Spain (2021). Retrieved from cookiefines.eu
Last updated: