- Enforcing jurisdiction
- Spain · Geography does not establish applicable law.
- Confirmed applicable legislation
- Privacy topics
Telefónica Móviles España, S.A.U. – €45,000 Fine (Spain, 2021)
Privacy enforcement record
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Telefónica Móviles España was fined for using a person's phone number without their permission, leading to numerous unsolicited calls. This is significant because it highlights the importance of obtaining consent before using personal data.
What happened
Telefónica Móviles España used a person's phone number and customer profile for testing without consent.
Who was affected
A customer whose phone number was used for testing by Telefónica Móviles España without their permission.
What the authority found
The Spanish DPA found that Telefónica Móviles España violated data protection rules by failing to obtain consent.
Why this matters
This case reinforces the necessity for companies to seek consent before using personal information, especially for marketing or testing purposes.
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The Spanish DPA (AEPD) has fined Telefónica Mobiles España, S.A.U. EUR 45,000. A data subject filed a complaint against the controller with the DPA. His complaint was based on the fact that his telephone number and customer profile were used by controller employees to conduct tests in call centers and branches without his consent. As a result, the data subject received 247 unsolicited calls from the controller. The original fine of EUR 75,000 was reduced to EUR 45,000 due to immediate payment and acknowledgement of responsibility.
Related Enforcement Actions (1)
Other enforcement actions involving Telefónica Móviles España, S.A.U. in ES
Details
Fine Date
12 July 2021
Authority
Agencia Española de Protección de Datos
Fine Amount
€45,000
About this data
Cite as: Cookie Fines. Telefónica Móviles España, S.A.U. - Spain (2021). Retrieved from cookiefines.eu
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