- Enforcing jurisdiction
- Spain · Geography does not establish applicable law.
- Confirmed applicable legislation
- Privacy topics
INSTAPACK, S.L. – €3,000 Fine (Spain, 2021)
Privacy enforcement record
This record is classified outside cookie consent. Subject classification does not confirm an applicable law. It is not included in cookie statistics or the Risk Calculator.
INSTAPACK, S.L. was fined for sending excessive SMS messages to a customer without permission. The customer complained about receiving thousands of messages asking for feedback on orders, even after requesting to delete his data. This case shows the need for companies to respect customer preferences regarding communication.
What happened
INSTAPACK, S.L. continued to send SMS messages to a customer even after he requested to delete his data.
Who was affected
A customer who received unwanted SMS messages from INSTAPACK, S.L.
What the authority found
The Spanish DPA found that INSTAPACK, S.L. violated data protection rules by not honoring the customer's request to stop sending messages.
Why this matters
This case highlights the importance of respecting customer requests for data deletion. Businesses should ensure they have proper systems in place to manage customer data and communication preferences.
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The Spanish DPA (AEPD) has imposed a fine of EUR 3,000 on INSTAPACK, S.L.. A data subject had filed a complaint with the DPA. The reason for the complaint is that he had been receiving thousands of SMS messages on his cell phone every month informing him of the receipt of orders and deliveries and in this context asking him to rate the company. He also stated that he had sent a request for deletion of his data to the contact address indicated on the controller's website, but without having received a reply. Even after he submitted the deletion request, the sending of the messages continued.
Related Enforcement Actions (0)
No other enforcement actions found for INSTAPACK, S.L. in ES
This is the only recorded action for this entity in this jurisdiction.
Details
Fine Date
27 July 2021
Authority
Agencia Española de Protección de Datos
Fine Amount
€3,000
About this data
Cite as: Cookie Fines. INSTAPACK, S.L. - Spain (2021). Retrieved from cookiefines.eu
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