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- Spain · Geography does not establish applicable law.
- Confirmed applicable legislation
- Privacy topics
Vodafone España, S.A.U. – €96,000 Fine (Spain, 2021)
Privacy enforcement record
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Vodafone España was fined €96,000 for not deleting a customer's personal data after she requested it. The customer received calls about a debt she never incurred because someone used her identity fraudulently. This case shows the importance of companies responding to deletion requests promptly.
What happened
Vodafone España failed to comply with a customer's request to delete her personal data.
Who was affected
A customer whose identity was used fraudulently was affected.
What the authority found
The Spanish DPA found that Vodafone violated data protection laws by not responding to the deletion request.
Why this matters
This ruling reinforces the obligation for companies to act on deletion requests, highlighting the need for effective data management practices.
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The Spanish DPA (AEPD) has imposed a fine on Vodafone España, S.A.U.. A data subject had filed a complaint with the DPA against the controller for failing to comply with her deletion request. The data subject states that on she had received calls from the company ISGF on behalf of the controller claiming a debt received from a third party for an ADSL connection for the residence of the data subject. However, the data subject had never entered into a contract for an ADSL connection. Instead, the contract had been concluded by a third party who had fraudulently used the name and ID number of the data subject to conclude the contract in her name. The data subject then requested ISGF to cancel the contract and asked the controller to delete her personal data. However, the controller had not responded to her request. The DPA then imposed a fine of EUR 120,000 which consisted of EUR 70,000 due to a violation of Art. 6 (1) GDPR and EUR 50,000 due to a violation of Art. 17 (1) GDPR. The original fine was reduced to EUR 96,000 due to voluntary payment.
Related Enforcement Actions (1)
Other enforcement actions involving Vodafone España, S.A.U. in ES
Details
Fine Date
3 August 2021
Authority
Agencia Española de Protección de Datos
Fine Amount
€96,000
About this data
Cite as: Cookie Fines. Vodafone España, S.A.U. - Spain (2021). Retrieved from cookiefines.eu
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