Dixons South East Europe ΑΕΒΕ-ΚΩΤΣΟΒΟΛΟΣ – €20,000 Fine (Greece, 2021)
General GDPR enforcement action
This case relates to broader data protection obligations, not specifically to cookie or consent banner compliance. It is not included in cookie statistics or the Risk Calculator.
Dixons South East Europe was fined EUR 20,000 for not providing a customer with information about canceling credit card statements after a product return. The customer had requested this information via Facebook Messenger, but the company refused to comply. This case highlights the importance of responding to customer information requests under GDPR rules.
What happened
Dixons South East Europe failed to provide a customer with information about canceling credit card statements after a product return.
Who was affected
A customer who returned a product and requested information about canceling credit card statements.
What the authority found
The Hellenic Data Protection Authority fined Dixons South East Europe for not complying with the customer's right to information under GDPR.
Why this matters
This case emphasizes the need for businesses to respond to customer requests for information, as required by GDPR. Ignoring such requests can lead to fines and damage to customer trust.
GDPR Articles Cited
The Hellenic DPA has imposed a fine of EUR 20,000 on Dixons South East Europe ΑΕΒΕ-ΚΩΤΣΟΒΟΛΟΣ. A data subject had filed a complaint against the controller after it failed to comply with its right to information. After returning a product, the data subject had asked the controller via Facebook Messenger to inform him about the request to cancel his credit card statements sent electronically to the bank. However, the controller refused to comply, whereupon the data subject asserted the same right with the bank, which, however, did not provide him with a response.
Related Enforcement Actions (0)
No other enforcement actions found for Dixons South East Europe ΑΕΒΕ-ΚΩΤΣΟΒΟΛΟΣ in GR
This is the only recorded action for this entity in this jurisdiction.
Details
Fine Date
26 August 2021
Authority
Hellenic Data Protection Authority
Fine Amount
€20,000
Enforcement Tracker ID
ETid-840
About this data
Cite as: Cookie Fines. Dixons South East Europe ΑΕΒΕ-ΚΩΤΣΟΒΟΛΟΣ - Greece (2021). Retrieved from cookiefines.eu
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