- Enforcing jurisdiction
- Greece · Geography does not establish applicable law.
- Confirmed applicable legislation
- Privacy topics
Dixons South East Europe ΑΕΒΕ-ΚΩΤΣΟΒΟΛΟΣ – €20,000 Fine (Greece, 2021)
Privacy enforcement record
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Dixons South East Europe was fined for not providing information to a customer about his credit card cancellation request. After returning a product, the customer asked for updates but received no response. This ruling reminds businesses that they must respond to customer inquiries about their data.
What happened
Dixons South East Europe did not inform a customer about his request to cancel credit card statements.
Who was affected
A customer who sought information regarding his credit card cancellation after returning a product.
What the authority found
The Hellenic data protection authority found that the company failed to comply with the customer's right to information, violating GDPR.
Why this matters
This decision stresses the importance of responding to customer inquiries about personal data. Companies should ensure they have systems in place to handle such requests effectively.
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The Hellenic DPA has imposed a fine of EUR 20,000 on Dixons South East Europe ΑΕΒΕ-ΚΩΤΣΟΒΟΛΟΣ. A data subject had filed a complaint against the controller after it failed to comply with its right to information. After returning a product, the data subject had asked the controller via Facebook Messenger to inform him about the request to cancel his credit card statements sent electronically to the bank. However, the controller refused to comply, whereupon the data subject asserted the same right with the bank, which, however, did not provide him with a response.
Related Enforcement Actions (0)
No other enforcement actions found for Dixons South East Europe ΑΕΒΕ-ΚΩΤΣΟΒΟΛΟΣ in GR
This is the only recorded action for this entity in this jurisdiction.
Details
Fine Date
26 August 2021
Authority
Hellenic Data Protection Authority
Fine Amount
€20,000
About this data
Cite as: Cookie Fines. Dixons South East Europe ΑΕΒΕ-ΚΩΤΣΟΒΟΛΟΣ - Greece (2021). Retrieved from cookiefines.eu
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