- Enforcing jurisdiction
- Austria · Geography does not establish applicable law.
- Confirmed applicable legislation
- Privacy topics
Austrian Post – €9,500,000 Fine (Austria, 2021)
Privacy enforcement record
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Austrian Post was fined EUR 9.5 million for not allowing people to ask data protection questions via email. Instead, they only provided a contact form, which made it harder for users to get help. This ruling emphasizes the importance of offering multiple ways for customers to reach out about their data rights.
What happened
Austrian Post restricted data protection inquiries to a contact form, not allowing email requests.
Who was affected
People trying to contact Austrian Post about their data protection rights.
What the authority found
The authority found that Austrian Post's approach did not comply with GDPR's requirement for accessible communication.
Why this matters
This case highlights that companies must provide easy access for users to exercise their data rights. Businesses should ensure they offer various contact methods for data inquiries.
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The Austrian DPA imposed a fine of EUR 9.5 million on the Austrian Post on September 28, 2021. The main accusation is that, in addition to the contact options used by Austrian Post via mail, web contact form and customer service, data protection-related inquiries should also be allowed via e-mail. According to the newspaper 'Der Standard', the Austrian Post had only introduced a contact form for data protection inquiries, in order to automate the process of inquiries and to obtain all information necessary for processing the inquiries.
Related Enforcement Actions (0)
No other enforcement actions found for Austrian Post in AT
This is the only recorded action for this entity in this jurisdiction.
Details
Fine Date
28 September 2021
Authority
Datenschutzbehörde
Fine Amount
€9,500,000
Enforcement Tracker ID
ETid-871
About this data
Cite as: Cookie Fines. Austrian Post - Austria (2021). Retrieved from cookiefines.eu
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