- Enforcing jurisdiction
- Spain · Geography does not establish applicable law.
- Confirmed applicable legislation
- Privacy topics
Banco Bilbao Vizcaya Argentaria S.A. – €60,000 Fine (Spain, 2021)
Privacy enforcement record
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Banco Bilbao Vizcaya Argentaria S.A. was fined €60,000 for sending unsolicited SMS messages to a person who had no contract with them. This is important because it shows that companies must respect people's privacy and not contact them without permission.
What happened
The bank sent repeated SMS messages about non-payments to a person without a contractual relationship.
Who was affected
A person who received unsolicited SMS messages from the bank.
What the authority found
The Spanish data protection authority found that the bank violated privacy rules by sending messages without a valid reason.
Why this matters
This ruling serves as a reminder for businesses to ensure they have proper consent before contacting individuals. Companies should review their communication practices to avoid similar issues.
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Linked-source text retrieved.
Automated check recorded — 12 March 2026.
Processing notes: national law identified.
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The Spanish DPA (AEPD) has imposed a fine on Banco Bilbao Vizcaya Argentaria S.A.. A data subject filed a complaint with the DPA due to the fact that the controller repeatedly sent him SMS messages about non-payments, although he had no contractual relationship with the controller. The controller stated that the unsolicited SMS messages were sent due to human error on part of its employees. The original fine of EUR 100,000 was reduced to EUR 60,000 due to voluntary payment and admission of guilt.
Related Enforcement Actions (0)
No other enforcement actions found for Banco Bilbao Vizcaya Argentaria S.A. in ES
This is the only recorded action for this entity in this jurisdiction.
Details
Fine Date
16 December 2021
Authority
Agencia Española de Protección de Datos
Fine Amount
€60,000
About this data
Cite as: Cookie Fines. Banco Bilbao Vizcaya Argentaria S.A. - Spain (2021). Retrieved from cookiefines.eu
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