ORANGE ESPAÑA VIRTUAL, S.L. – €70,000 Fine (Spain, 2022)
General GDPR enforcement action
This case relates to broader data protection obligations, not specifically to cookie or consent banner compliance. It is not included in cookie statistics or the Risk Calculator.
Orange España Virtual was fined EUR 70,000 for not properly verifying identities before issuing SIM cards. This allowed fraudsters to impersonate customers and misuse their accounts. The case highlights the importance of strong identity checks to prevent fraud.
What happened
Orange España Virtual issued SIM cards to fraudsters without verifying their identities.
Who was affected
Customers of Orange España Virtual whose identities were impersonated by fraudsters.
What the authority found
The Spanish DPA found that Orange España Virtual failed to verify identities properly, violating GDPR's requirement for data security.
Why this matters
This case underscores the need for companies to implement robust identity verification processes. It serves as a warning that failing to do so can lead to significant fines and customer trust issues.
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The Spanish DPA has fined ORANGE ESPAÑA VIRTUAL, S.L. EUR 70,000. Two Orange España Virtual customers had filed complaints with the DPA. In the course of its investigation, the DPA found that fraudsters had pretended to be the data subjects when contacting Orange España Virtual and had demanded a copy of their SIM cards. As a result, they were able to conclude contracts at the expense of the data subjects and carry out various transfers. According to the DPA ,Orange España Virtual had not properly verified the identity of the fraudsters before issuing the SIM cards and ensured that the inquirers were really the SIM card holders.
Related Enforcement Actions (0)
No other enforcement actions found for ORANGE ESPAÑA VIRTUAL, S.L. in ES
This is the only recorded action for this entity in this jurisdiction.
Details
Fine Date
1 February 2022
Authority
Agencia Española de Protección de Datos
Fine Amount
€70,000
About this data
Cite as: Cookie Fines. ORANGE ESPAÑA VIRTUAL, S.L. - Spain (2022). Retrieved from cookiefines.eu
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