Orange Espagne S.A.U. – €700,000 Fine (Spain, 2022)
General GDPR enforcement action
This case relates to broader data protection obligations, not specifically to cookie or consent banner compliance. It is not included in cookie statistics or the Risk Calculator.
Orange Espagne was fined EUR 700,000 because fraudsters tricked them into issuing SIM cards without proper identity checks. This allowed the fraudsters to misuse the victims' accounts. This case highlights the importance of verifying customer identities to prevent fraud.
What happened
Fraudsters impersonated customers to get SIM cards from Orange Espagne without proper identity checks.
Who was affected
Customers of Orange Espagne whose identities were used by fraudsters to obtain SIM cards.
What the authority found
The Spanish DPA found that Orange Espagne failed to verify the identity of individuals requesting SIM cards, violating GDPR's security requirements.
Why this matters
This case underscores the need for telecom companies to strengthen identity verification processes. It serves as a warning that inadequate security checks can lead to significant fines and customer harm.
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The Spanish DPA has fined Orange Espagne S.A.U. EUR 700,000. Two Orange Espagne customers had filed complaints with the DPA. In the course of its investigation, the DPA found that fraudsters had pretended to be the data subjects when contacting Orange Espagne and had demanded a copy of their SIM cards. As a result, they were able to conclude contracts at the expense of the data subjects and carry out various transfers. According to the DPA, Orange Espagne had not properly verified the identity of the fraudsters before issuing the SIM cards and ensured that the inquirers were really the SIM card holders.
Related Enforcement Actions (2)
Other enforcement actions involving Orange Espagne S.A.U. in ES
Fine
€700K
Details
Fine Date
1 February 2022
Authority
Agencia Española de Protección de Datos
Fine Amount
€700,000
Enforcement Tracker ID
ETid-1057
About this data
Cite as: Cookie Fines. Orange Espagne S.A.U. - Spain (2022). Retrieved from cookiefines.eu
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