Orange Espagne S.A.U. – €70,000 Fine (Spain, 2023)
General GDPR enforcement action
This case relates to broader data protection obligations, not specifically to cookie or consent banner compliance. It is not included in cookie statistics or the Risk Calculator.
Orange Espagne S.A.U. was fined EUR 70,000 for giving a customer's SIM card to a fraudster without checking their identity. This mistake let the fraudster access the customer's bank account and make unauthorized transactions. It's a reminder for companies to verify identities before sharing sensitive information.
What happened
Orange Espagne S.A.U. issued a duplicate SIM card to a fraudster without verifying their identity or obtaining the customer's consent.
Who was affected
A customer whose SIM card was duplicated and used by a fraudster to access their bank account.
What the authority found
The Spanish DPA ruled that Orange failed to verify the identity of the third party, violating GDPR's requirement for a valid legal basis for data processing.
Why this matters
This case highlights the importance of identity verification in preventing fraud. Companies should ensure they have strong procedures to protect customer data, especially when issuing sensitive items like SIM cards.
GDPR Articles Cited
The Spanish DPA has imposed a fine of EUR 70,000 on Orange Espagne S.A.U.. A person had filed a complaint with the DPA because the company had given a duplicate of their SIM card to an unauthorized fraudulent third party without their consent. During its investigation, the DPA found that the company failed to verify the identity of the third party or obtain the data subject's consent to share their data. This allowed the fraudsters to gain access to the data subject's bank account and make unauthorized transactions.
Related Enforcement Actions (1)
Other enforcement actions involving Orange Espagne S.A.U. in ES
Details
Fine Date
23 March 2023
Authority
Agencia Española de Protección de Datos
Fine Amount
€70,000
Enforcement Tracker ID
ETid-1701
About this data
Cite as: Cookie Fines. Orange Espagne S.A.U. - Spain (2023). Retrieved from cookiefines.eu
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