FCA Italy s.p.a. – €20,000 Fine (Italy, 2021)
General GDPR enforcement action
This case relates to broader data protection obligations, not specifically to cookie or consent banner compliance. It is not included in cookie statistics or the Risk Calculator.
FCA Italy was fined EUR 20,000 for not providing a customer with transcripts of phone calls and documents related to a vehicle issue. The customer had requested this information, but the company did not comply. This case shows that businesses must respect customers' rights to access their personal data.
What happened
FCA Italy failed to provide a customer with requested transcripts and documents related to their vehicle issue.
Who was affected
A former customer who requested access to their personal data from FCA Italy.
What the authority found
The Italian authority decided that FCA Italy violated GDPR by not fulfilling the customer's request for their personal data.
Why this matters
This case highlights the importance of honoring data access requests from customers. Businesses should ensure they have processes in place to comply with such requests under GDPR.
GDPR Articles Cited
The Italian DPA has fined FCA Italy s.p.a. EUR 20,000. A former customer of the controller had asked the controller to provide him with the transcripts of telephone conversations between him and the customer service he had previously contacted regarding a malfunction of the instruments of one of his vehicles, as well as the documents relating to this case. However, the controller did not comply with this request.
Related Enforcement Actions (0)
No other enforcement actions found for FCA Italy s.p.a. in IT
This is the only recorded action for this entity in this jurisdiction.
Details
Fine Date
16 December 2021
Authority
Garante per la protezione dei dati personali
Fine Amount
€20,000
Enforcement Tracker ID
ETid-1064
About this data
Cite as: Cookie Fines. FCA Italy s.p.a. - Italy (2021). Retrieved from cookiefines.eu
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