- Enforcing jurisdiction
- Italy · Geography does not establish applicable law.
- Confirmed applicable legislation
- Privacy topics
FCA Italy s.p.a. – €20,000 Fine (Italy, 2021)
Privacy enforcement record
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FCA Italy s.p.a. was fined €20,000 for not providing a former customer with requested records of their service calls. This is significant because it shows that companies must respond to requests for personal data from their customers.
What happened
The company failed to provide transcripts of telephone conversations and related documents to a former customer.
Who was affected
A former customer who requested their service call records from FCA Italy.
What the authority found
The Italian data protection authority ruled that the company did not comply with the customer's request for their personal data.
Why this matters
This ruling highlights the obligation of companies to fulfill requests for personal data, reminding businesses to have clear processes in place for handling such requests.
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The Italian DPA has fined FCA Italy s.p.a. EUR 20,000. A former customer of the controller had asked the controller to provide him with the transcripts of telephone conversations between him and the customer service he had previously contacted regarding a malfunction of the instruments of one of his vehicles, as well as the documents relating to this case. However, the controller did not comply with this request.
Related Enforcement Actions (0)
No other enforcement actions found for FCA Italy s.p.a. in IT
This is the only recorded action for this entity in this jurisdiction.
Details
Fine Date
16 December 2021
Authority
Garante per la protezione dei dati personali
Fine Amount
€20,000
About this data
Cite as: Cookie Fines. FCA Italy s.p.a. - Italy (2021). Retrieved from cookiefines.eu
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