Vodafone – PANAFON A.E.E.T. – €30,000 Fine (Greece, 2026)
General GDPR enforcement action
This case relates to broader data protection obligations, not specifically to cookie or consent banner compliance. It is not included in cookie statistics or the Risk Calculator.
Vodafone – PANAFON A.E.E.T. was fined €30,000 for not properly handling a customer's request to access their call recordings. This matters because it shows that companies must take customer requests seriously and respond correctly. Failing to do so can lead to penalties and damage trust with users.
What happened
Vodafone failed to properly fulfill a customer's request for access to their call recordings.
Who was affected
The customer who requested access to their call recordings was affected.
What the authority found
The Greek Data Protection Authority found that Vodafone did not handle the customer's request in a timely and proper manner, violating GDPR rules.
Why this matters
This case highlights the importance of companies being responsive to user requests. Businesses should ensure they have clear processes for handling such requests to avoid fines.
GDPR Articles Cited
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The Greek DPA has imposed a fine of EUR 30,000 on Vodafone – PANAFON A.E.E.T. The controller failed to handle a data subject's requests to exercise her rights. Specifically, a data subject requested access to call recordings relating to them, but the controller only partially fulfilled this request and did so neither properly nor in a timely manner. The controller also failed to preserve certain call recordings despite a request to do so, which further undermined the data subject’s ability to exercise their rights. Furthermore, the controller provided contradictory information about the procedure for accessing the recordings.
Related Enforcement Actions (1)
Other enforcement actions involving Vodafone – PANAFON A.E.E.T. in GR
Details
Fine Date
11 February 2026
Authority
Hellenic Data Protection Authority
Fine Amount
€30,000
Enforcement Tracker ID
ETid-1242
About this data
Cite as: Cookie Fines. Vodafone – PANAFON A.E.E.T. - Greece (2026). Retrieved from cookiefines.eu
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