Vodafone – PANAFON A.E.E.T. – €30,000 Fine (Greece, 2026)
General GDPR enforcement action
This case relates to broader data protection obligations, not specifically to cookie or consent banner compliance. It is not included in cookie statistics or the Risk Calculator.
Vodafone – PANAFON A.E.E.T. was fined €30,000 for not properly handling a customer's request to access their call recordings. The company only partially fulfilled the request and provided conflicting information. This case shows the importance of clear communication and timely responses to user requests.
What happened
Vodafone failed to fully and timely respond to a customer's request for access to their call recordings.
Who was affected
A customer of Vodafone who requested access to their call recordings.
What the authority found
The Greek DPA ruled that Vodafone did not adequately handle the customer's request and failed to preserve the requested recordings, violating GDPR's requirements for data access.
Why this matters
This ruling highlights the necessity for companies to have clear processes in place for handling user requests and to communicate effectively with customers.
GDPR Articles Cited
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The Greek DPA has imposed a fine of EUR 30,000 on Vodafone – PANAFON A.E.E.T. The controller failed to handle a data subject's requests to exercise her rights. Specifically, a data subject requested access to call recordings relating to them, but the controller only partially fulfilled this request and did so neither properly nor in a timely manner. The controller also failed to preserve certain call recordings despite a request to do so, which further undermined the data subject’s ability to exercise their rights. Furthermore, the controller provided contradictory information about the procedure for accessing the recordings.
Related Enforcement Actions (1)
Other enforcement actions involving Vodafone – PANAFON A.E.E.T. in GR
Details
Fine Date
11 February 2026
Authority
Hellenic Data Protection Authority
Fine Amount
€30,000
Enforcement Tracker ID
ETid-3106
About this data
Cite as: Cookie Fines. Vodafone – PANAFON A.E.E.T. - Greece (2026). Retrieved from cookiefines.eu
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