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Hellenic Public Power Corporation S.A. (ΔΕΗ Α.Ε.) – €5,000 Fine (Greece, 2020)

€5,000Hellenic Data Protection Authority21 February 2020Greece
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Fine

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The Hellenic Public Power Corporation in Greece was fined for not responding to a customer's request for their personal data. This is significant because it shows that companies must respect people's rights to access their information. The fine serves as a reminder for all businesses to be responsive to customer requests.

What happened

The company failed to provide a customer with a copy of their correspondence as requested.

Who was affected

A customer who requested access to their personal data.

What the authority found

The authority found that the company did not fulfill its obligation to respond to the customer's data access request.

Why this matters

This case underscores the importance of transparency and responsiveness in data handling. Companies must ensure they have processes in place to handle access requests promptly.

Recorded legal citations
Automatically processed
Art. 12(4) GDPR
Art. 15(3) GDPR
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Art. 12(4) GDPR
Art. 15(3) GDPR

Original imported citations before automated processing; the processing history does not establish independent verification.

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Full Legal Summary
Detailed

The complainant exercised their right of access asking the DPO of the Hellenic Public Power Corporation SA to provide them copy of any correspondence from 2015 until the present, but they did not receive any response. The HDPA asked the company to clarify its position. The HDPA stressed that the fulfillment of the right to information and access does not require the data subject to prove any legitimate interest; this interest is inherent in the right to access, so that transparency and legitimacy of processing can be assured. Similarly, there is no requirement for the data subject to invoke any particular reasons why they want to exercise their right to access. The HDPA emphasised that, following the case law of the Greek Council of State, even in the case that the data controller does not keep any record of the data subject's personal data, it will still have the obligation to reply pursuant to Article 12(4) GDPR. The HPDA found that after one month from the receipt of the data subject's complaint, the company as data controller did not notify the data subject of its inability to promptly respond to their request. Thus, the HDPA imposed a fine of EUR 5,000.

Related Enforcement Actions (0)

No other enforcement actions found for Hellenic Public Power Corporation S.A. (ΔΕΗ Α.Ε.) in GR

This is the only recorded action for this entity in this jurisdiction.

Details

Fine Date

21 February 2020

Authority

Hellenic Data Protection Authority

Fine Amount

€5,000

About this data

Data: GDPRhub (noyb.eu)
Licensed under CC BY-NC-SA 4.0
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Cite as: Cookie Fines. Hellenic Public Power Corporation S.A. (ΔΕΗ Α.Ε.) - Greece (2020). Retrieved from cookiefines.eu

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