National Bank of Greece S.A – €120,000 Fine (Greece, 2025)
General GDPR enforcement action
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The Hellenic Data Protection Authority fined the National Bank of Greece €120,000 for making mistakes with money transfers and not responding to customer data requests. This is crucial because it shows that banks must protect customer data and respond to inquiries properly.
What happened
The National Bank of Greece made wrongful money transfers and failed to respond adequately to customer requests for their data.
Who was affected
Customers of the National Bank of Greece who were affected by incorrect money transfers and data requests.
What the authority found
The authority found that the bank violated several GDPR articles by mishandling personal data and not notifying breaches on time.
Why this matters
This ruling highlights the need for financial institutions to maintain strict data protection practices. Other companies should review their data handling and response protocols to avoid similar penalties.
GDPR Articles Cited
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The Greek DPA has imposed a fine of EUR 120,000 on the National Bank of Greece S.A. The controller offered money transfers via the i-bank Pay/IRIS payment function. Due to technical errors, multiple cases of wrongful money transfers occurred because the controller failed to ensure that the correct phone numbers were linked to the correct profiles. The controller also failed to adequately respond to data subjects' requests to exercise their rights and failed to notify a personal data breach within the legal time period.
Related Enforcement Actions (0)
No other enforcement actions found for National Bank of Greece S.A in GR
This is the only recorded action for this entity in this jurisdiction.
Details
Fine Date
10 January 2025
Authority
Hellenic Data Protection Authority
Fine Amount
€120,000
Enforcement Tracker ID
ETid-1276
About this data
Cite as: Cookie Fines. National Bank of Greece S.A - Greece (2025). Retrieved from cookiefines.eu
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