National Bank of Greece S.A – €120,000 Fine (Greece, 2025)
General GDPR enforcement action
This case relates to broader data protection obligations, not specifically to cookie or consent banner compliance. It is not included in cookie statistics or the Risk Calculator.
The National Bank of Greece was fined €120,000 for making mistakes with money transfers and not responding properly to customer requests. This matters because it shows that banks must handle personal data carefully and respond to customer rights requests in a timely manner.
What happened
The National Bank of Greece mishandled money transfers and failed to respond adequately to customers' requests regarding their data.
Who was affected
Customers of the National Bank of Greece who experienced wrongful money transfers and had requests ignored.
What the authority found
The Greek DPA found that the bank violated GDPR by not ensuring correct data handling and not responding to customer rights requests.
Why this matters
This case highlights the need for financial institutions to improve their data handling practices and customer service regarding personal data.
GDPR Articles Cited
View original scraped data
Original data from scraper before AI verification against source document.
The Greek DPA has imposed a fine of EUR 120,000 on the National Bank of Greece S.A. The controller offered money transfers via the i-bank Pay/IRIS payment function. Due to technical errors, multiple cases of wrongful money transfers occurred because the controller failed to ensure that the correct phone numbers were linked to the correct profiles. The controller also failed to adequately respond to data subjects' requests to exercise their rights and failed to notify a personal data breach within the legal time period.
Related Enforcement Actions (0)
No other enforcement actions found for National Bank of Greece S.A in GR
This is the only recorded action for this entity in this jurisdiction.
Details
Fine Date
10 January 2025
Authority
Hellenic Data Protection Authority
Fine Amount
€120,000
About this data
Cite as: Cookie Fines. National Bank of Greece S.A - Greece (2025). Retrieved from cookiefines.eu
Last updated: