Banco Bilbao Vizcaya Argentaria SA – €100,000 Fine (Italy, 2025)
General GDPR enforcement action
This case relates to broader data protection obligations, not specifically to cookie or consent banner compliance. It is not included in cookie statistics or the Risk Calculator.
Banco Bilbao Vizcaya Argentaria SA failed to provide a customer with requested phone call recordings after a fraud incident involving a bank transfer. This oversight is significant because it shows the importance of transparency and responsiveness in handling customer data requests. Banks must be diligent in protecting customer rights and providing access to personal data.
What happened
The bank did not provide a customer with recordings of phone calls related to a fraud incident.
Who was affected
A customer who experienced fraud involving a bank transfer was affected.
What the authority found
The Italian data protection authority determined that the bank did not adequately respond to the customer's request for their data, violating privacy rules.
Why this matters
This ruling emphasizes that companies must be responsive to customer requests for their personal data. Businesses should ensure they have processes in place to handle such requests promptly.
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Automated check recorded — 5 May 2026.
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Insufficient fulfilment of data subjects rights
Related Enforcement Actions (0)
No other enforcement actions found for Banco Bilbao Vizcaya Argentaria SA in IT
This is the only recorded action for this entity in this jurisdiction.
Details
Fine Date
10 July 2025
Authority
Garante per la protezione dei dati personali
Fine Amount
€100,000
Enforcement Tracker ID
3141
About this data
Cite as: Cookie Fines. Banco Bilbao Vizcaya Argentaria SA - Italy (2025). Retrieved from cookiefines.eu
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