Mercadona S.A. – €170,000 Fine (Spain, 2022)
General GDPR enforcement action
This case relates to broader data protection obligations, not specifically to cookie or consent banner compliance. It is not included in cookie statistics or the Risk Calculator.
Spain's privacy authority fined Mercadona EUR 170,000 for not providing a customer with video footage of an accident in their store. This is important because companies must respect individuals' rights to access their personal data, including surveillance footage.
What happened
Mercadona failed to provide a customer with video surveillance footage of an accident, claiming the images were deleted.
Who was affected
The individual who had an accident in a Mercadona supermarket and requested access to the video footage.
What the authority found
The Spanish DPA ruled that Mercadona violated GDPR by not fulfilling the customer's request for access to personal data, including video footage.
Why this matters
This ruling underscores the obligation of businesses to honor data access requests promptly. Companies should have clear policies for retaining and providing access to surveillance footage.
GDPR Articles Cited
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The Spanish DPA (AEPD) has imposed a fine of EUR 170,000 on the supermarket chain Mercadona S.A.. An individual had filed a complaint with the DPA. The individual had suffered an accident in one of the supermarkets and had asked Mercadona to provide the recordings of the accident from the video surveillance system in order to claim damages. However, Mercadona did not comply with this request. After the lawyer of the data subject asked Mercadona again to provide the recordings, Mercadona replied that the images had already been deleted.
Related Enforcement Actions (1)
Other enforcement actions involving Mercadona S.A. in ES
Details
Fine Date
13 May 2022
Authority
Agencia Española de Protección de Datos
Fine Amount
€170,000
Enforcement Tracker ID
ETid-1168
About this data
Cite as: Cookie Fines. Mercadona S.A. - Spain (2022). Retrieved from cookiefines.eu
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