- Enforcing jurisdiction
- United Kingdom · Geography does not establish applicable law.
- Confirmed applicable legislation
- No confirmed legal basis recorded.
- Privacy topics
Thermotech Wall and Loft Surveys Ltd – Order (United Kingdom, 2026)
Privacy enforcement record
This record is classified outside cookie consent. Subject classification does not confirm an applicable law. It is not included in cookie statistics or the Risk Calculator.
The UK's Information Commissioner's Office found that Thermotech Wall and Loft Surveys Ltd made over half a million unsolicited marketing calls to people who opted out. This action highlights the importance of respecting consumer preferences in marketing. Companies must be careful to follow regulations to avoid complaints and potential penalties.
What happened
The ICO discovered that Thermotech made 575,062 unsolicited marketing calls to numbers registered with the Telephone Preference Service.
Who was affected
Individuals who received unsolicited marketing calls from Thermotech Wall and Loft Surveys Ltd.
What the authority found
The ICO's investigation revealed that the company violated regulations by contacting individuals who had opted out of marketing communications.
Why this matters
This case serves as a reminder for businesses to respect consumer preferences and comply with marketing regulations to avoid complaints and enforcement actions.
Source checks
Secondary-source text retrieved.
Automated check recorded — 16 October 2026.
Processing notes: articles corrected, national law identified, scope corrected.
Retrieved text may be a secondary summary or an announcement. These automated statuses do not establish that the original decision was read or that the record received an independent legal review. How we check sources
In April 2025, the ICO carried out a search warrant to obtain evidence in relation to TWLS and its compliance with PECR. Following an extensive investigation, it was revealed that between 1 October 2024 to 31 March 2025, TWLS instigated 575,062 unsolicited direct marketing calls to numbers registered with the TPS for more than 28 days. This resulted in 132 complaints being made to the TPS and the ICO reporting tools.
Outcome
Order
A binding order requiring the controller to take specific action.
Related Enforcement Actions (0)
No other enforcement actions found for Thermotech Wall and Loft Surveys Ltd in UK
This is the only recorded action for this entity in this jurisdiction.
Details
Order Date
28 May 2026
Authority
Information Commissioner's Office
About this data
Cite as: Cookie Fines. Thermotech Wall and Loft Surveys Ltd - United Kingdom (2026). Retrieved from cookiefines.eu
Last updated: