- Enforcing jurisdiction
- United Kingdom · Geography does not establish applicable law.
- Confirmed applicable legislation
- No confirmed legal basis recorded.
- Privacy topics
Coastal Windows & Conservatories (UK) Limited – Order (United Kingdom, 2024)
Privacy enforcement record
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Coastal Windows & Conservatories made over 18,000 unsolicited marketing calls to people who didn't want them. Many complaints were received from individuals who either didn't consent to these calls or had asked to stop receiving them. This situation highlights the importance of respecting people's preferences in marketing communications.
What happened
Coastal Windows & Conservatories made 18,000 unsolicited marketing calls to numbers registered with the Telephone Preference Service (TPS).
Who was affected
People who received unsolicited calls despite being registered with the TPS were affected.
What the authority found
The Information Commissioner's Office (ICO) found that the company did not follow proper marketing rules, but no formal penalties were issued.
Why this matters
This case emphasizes that companies must respect do-not-call lists and consumer preferences. It serves as a reminder for businesses to ensure compliance with marketing regulations to avoid complaints.
Source checks
Linked-source text retrieved.
Automated check recorded — 16 October 2026.
Processing notes: articles corrected, national law identified.
Retrieved text may be a secondary summary or an announcement. These automated statuses do not establish that the original decision was read or that the record received an independent legal review. How we check sources
Coastal Windows & Conservatories Limited made over 18,000 unsolicited marketing calls between 1 January and 1 June 2023 to numbers registered with the TPS. The ICO and TPS received numerous complaints from people variously saying they had not consented to receiving such calls or received repeated calls despite requests to stop.
Outcome
Order
A binding order requiring the controller to take specific action.
Related Enforcement Actions (0)
No other enforcement actions found for Coastal Windows & Conservatories (UK) Limited in UK
This is the only recorded action for this entity in this jurisdiction.
Details
Order Date
15 August 2024
Authority
Information Commissioner's Office
About this data
Cite as: Cookie Fines. Coastal Windows & Conservatories (UK) Limited - United Kingdom (2024). Retrieved from cookiefines.eu
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