- Enforcing jurisdiction
- United Kingdom · Geography does not establish applicable law.
- Confirmed applicable legislation
- No confirmed legal basis recorded.
- Privacy topics
Bank of Ireland – Reprimand (United Kingdom, 2023)
Privacy enforcement record
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The Bank of Ireland received a reprimand for not keeping accurate records of customers' loan statuses. This mistake led to incorrect information on customers' credit profiles, which could affect their financial standing. Accurate data is crucial for maintaining trust with customers.
What happened
The Bank of Ireland failed to ensure the accuracy of customers’ default loan statuses.
Who was affected
Customers of the Bank of Ireland whose loan statuses were inaccurately recorded.
What the authority found
The Information Commissioner's Office determined that the bank did not comply with data accuracy requirements.
Why this matters
This case highlights the need for companies to maintain accurate customer records to avoid negative impacts on their clients' financial profiles. Businesses should regularly review their data management practices.
Source checks
Linked-source text retrieved.
Automated check recorded — 16 October 2026.
Processing notes: articles corrected, authority corrected.
Retrieved text may be a secondary summary or an announcement. These automated statuses do not establish that the original decision was read or that the record received an independent legal review. How we check sources
BOI failed to ensure the accuracy of customers’ default loan status which led to inaccurate personal data being held on their account which was subsequently incorrectly recorded on customers’ credit profile.
Outcome
Reprimand
A formal reprimand: the DPA found a violation and issued a formal censure.
Related Enforcement Actions (0)
No other enforcement actions found for Bank of Ireland in UK
This is the only recorded action for this entity in this jurisdiction.
Details
Decision Date
30 November 2023
Authority
Information Commissioner's Office
About this data
Cite as: Cookie Fines. Bank of Ireland - United Kingdom (2023). Retrieved from cookiefines.eu
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