- Enforcing jurisdiction
- United Kingdom · Geography does not establish applicable law.
- Confirmed applicable legislation
- No confirmed legal basis recorded.
- Privacy topics
Crown Glazing Ltd – Order (United Kingdom, 2023)
Privacy enforcement record
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Crown Glazing Ltd made over half a million unsolicited calls to people registered with the Telephone Preference Service. This raised concerns about respecting people's choices regarding marketing calls, even though no fine was imposed in this case.
What happened
Crown Glazing Ltd made 503,445 unsolicited marketing calls to TPS registered numbers.
Who was affected
People registered with the Telephone Preference Service who received these unsolicited calls.
What the authority found
The Information Commissioner's Office found that Crown Glazing Ltd's actions were part of a broader investigation into marketing practices but did not classify any violations.
Why this matters
This case highlights the importance of respecting consumer preferences for marketing communications. Companies should ensure they do not contact individuals who have opted out.
Source checks
Linked-source text retrieved.
Automated check recorded — 16 October 2026.
Processing notes: articles corrected, national law identified.
Retrieved text may be a secondary summary or an announcement. These automated statuses do not establish that the original decision was read or that the record received an independent legal review. How we check sources
The case was part of Operation Tinago which was formed to assess and analyse complaint trends in relation to the energy and home improvements sector. The organisation made 503,445 unsolicited calls to TPS registered numbers between 4 January to 11 November 2021. The calls were about energy products to reduce household bills and resulted in a total of 37 complaints.
Outcome
Order
A binding order requiring the controller to take specific action.
Related Enforcement Actions (0)
No other enforcement actions found for Crown Glazing Ltd in UK
This is the only recorded action for this entity in this jurisdiction.
Details
Order Date
8 June 2023
Authority
Information Commissioner's Office
About this data
Cite as: Cookie Fines. Crown Glazing Ltd - United Kingdom (2023). Retrieved from cookiefines.eu
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