- Enforcing jurisdiction
- Austria · Geography does not establish applicable law.
- Confirmed applicable legislation
- Privacy topics
DPA case 2021-0.410.237 – Dismissed (Austria, 2021)
Privacy enforcement record
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An Austrian woman complained after being asked to show proof of her health condition when denied entry for not wearing a mask. The DPA ruled that the company acted within its rights to check health reasons. This case is important as it balances public health and privacy.
What happened
The Austrian DPA dismissed a complaint about a store's mask policy requiring health verification.
Who was affected
The woman who was denied entry for not wearing a mask due to health reasons.
What the authority found
The DPA found that the store's actions were justified under public health regulations and did not violate privacy rights.
Why this matters
This ruling illustrates how public health measures can sometimes override privacy concerns. Businesses should understand the legal framework when implementing health-related policies.
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Automated check recorded — 18 October 2026.
Processing notes: articles corrected, national law identified.
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The data subject entered the retail store of the controller. Because she did not were a face mask, she was denied entry by an employee of the controller. She explained that she could not wear a face mask for health reasons. The employee asked her to show an appropriate doctor's certificate which the data subject did. The data subject lodged a complaint against the controller with the Austrian DPA (Datenschutzbehörde - DSB) asserting that the controller violated her right to privacy because already the fact that she cannot wear a face mask for health reasons is sensitive data. The controller objected to this assertion stating that, under § 19 of the forth Austrian Covid-19 Protection Ordinance ([https://www.ris.bka.gv.at/GeltendeFassung.wxe?Abfrage=Bundesnormen&Gesetzesnummer=20011470&FassungVom=2021-05-05 § 19 4. COVID-19-SchuMaV]), it had to check whether customers are wearing face masks and, if not, verify which health reason prevents them from doing so. The data subject replied to this argument that the ordinance violates the GDPR and is therefore not to be applied according to the principle of Primacy of EU Law. The DPA rejected the complaint. It held that the data subjects' rights are sufficiently safeguarded because according to [https://www.ris.bka.gv.at/GeltendeFassung.wxe?Abfrage=bundesnormen&Gesetzesnummer=10001597 § 6(1) DSG] (Austrian Data Protection Law) the employees of the controller are obliged to secrecy regarding data which they accessed exclusively in their professional occupation. Furthermore, the DPA found that the protection of public health overrides the interest of the data subject to not disclose (part of) her health record and that [https://www.ris.bka.gv.at/GeltendeFassung.wxe?Abfrage=Bundesnormen&Gesetzesnummer=20011470&FassungVom=2021-05-05 § 19 4. COVID-19-SchuMaV] constitutes an exception under Article 9(1)(i) GDPR.
Outcome
Dismissed
The complaint or investigation was dismissed.
Related Enforcement Actions (0)
No other enforcement actions found for DPA case 2021-0.410.237 in AT
This is the only recorded action for this entity in this jurisdiction.
Details
About this data
Cite as: Cookie Fines. DPA case 2021-0.410.237 - Austria (2021). Retrieved from cookiefines.eu
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