- Enforcing jurisdiction
- Sweden · Geography does not establish applicable law.
- Confirmed applicable legislation
- Privacy topics
DPA case DI-2021-6140 – Complaint Upheld (Sweden, 2022)
Privacy enforcement record
This record is classified outside cookie consent. Subject classification does not confirm an applicable law. It is not included in cookie statistics or the Risk Calculator.
A Swedish data protection authority investigated an automotive company after a visitor complained about not getting access to their personal data. The company delayed providing the information and claimed it was due to human error. This case highlights the importance of timely responses to data access requests.
What happened
The automotive company failed to provide timely access to a visitor's personal data as requested.
Who was affected
The visitor who requested access to their personal data related to warranty repairs on their vehicle.
What the authority found
The authority found that the company did not meet its obligations to provide personal data in a timely manner.
Why this matters
This case emphasizes that companies must respond promptly to data access requests. Businesses should ensure they have clear processes in place to handle such requests to avoid similar issues.
View original scraped data
Original imported citations before automated processing; the processing history does not establish independent verification.
Source checks
Secondary-source text retrieved.
Automated check recorded — 18 October 2026.
Processing notes: articles corrected.
Retrieved text may be a secondary summary or an announcement. These automated statuses do not establish that the original decision was read or that the record received an independent legal review. How we check sources
The Swedish DPA (IMY) initiated supervision over the controller due to a complaint. The Swedish DPA received the complaint from the DPA of Ireland where the data subject had lodged his complaint. The Swedish DPA, acting as Lead supervisory authority, cooperated with other European DPAs (in Germany, Finland, France etc.) to investigate cross-border processing pursuant to Article 56 GDPR. The controller is an automotive company. The data subject claimed it had requested access to his personal data pursuant to Article 15 GDPR on March 2019, but the controller stated such request was made only on 25 February 2020. The data subject requested information on warranty repairs of his vehicle, carried out by a car repair shop, belonging to the controller. On 28 August 2020, the controller provided part of the data requested and replied that information on warranty was not available from the controller and the complainant needed to contact the car repair shop concerned. On 4 September 2020, the controller informed the complainant that the controller had requested the relevant car repair shop to provide information on service and warranty repairs. On 15 September 2021, the controller sent the relevant service and technical data (such as service history) from its QV90 system to the complainant. The controller stated that the reason why QV90 data was not provided to the complainant in the first communication was due to the human factor. The controller apologized and ensured that the mistake would not happen again. The controller submitted that the car repair shops were independent of the controller. It was the car repair shops that have carried out warranty and service work on the complainant’s vehicles. Therefore, it were the car repair shops that had to provide the data subject with information on warranty and service work, because these repair shops owned the customer relationship and held relevant information and data on such services. The controller claimed it did not han
Outcome
Complaint Upheld
A data subject complaint that was upheld by the DPA.
Related Enforcement Actions (0)
No other enforcement actions found for DPA case DI-2021-6140 in SE
This is the only recorded action for this entity in this jurisdiction.
Details
About this data
Cite as: Cookie Fines. DPA case DI-2021-6140 - Sweden (2022). Retrieved from cookiefines.eu
Last updated: