ORANGE ESPAGNE S.A.U. – €100,000 Fine (Spain, 2023)
General GDPR enforcement action
This case relates to broader data protection obligations, not specifically to cookie or consent banner compliance. It is not included in cookie statistics or the Risk Calculator.
Orange Espagne was fined €100,000 for requiring delivery personnel to photograph customers' ID cards when delivering phones. This is important because it shows that companies must find less intrusive ways to verify identities.
What happened
Orange Espagne required delivery personnel to take photos of customers' ID cards for phone deliveries.
Who was affected
Customers of Orange Espagne who purchased phones and had their ID cards photographed.
What the authority found
The Spanish DPA ruled that Orange's practice was too intrusive and violated privacy by not using less invasive methods.
Why this matters
This decision highlights the importance of balancing security measures with privacy rights. Companies should explore alternative, less intrusive methods for identity verification.
GDPR Articles Cited
The Spanish DPA has imposed a fine of EUR 100,000 on ORANGE ESPAGNE S.A.U.. A customer who had purchased a cell phone from ORANGE had filed a complaint with the DPA. As a condition to deliver the cell phone, ORANGE stated that the delivery person had to take a photo of the front and back of the customer's ID card. ORANGE implemented these measures for security purposes to prevent fraud and identity theft. Despite these legitimate purposes, the DPA found that there existed far less intrusive means to the data subject´s privacy of preserving these purposes than photographing the ID card and thereby processing a variety of personal data.
Related Enforcement Actions (2)
Other enforcement actions involving ORANGE ESPAGNE S.A.U. in ES
Fine
€100K
Details
Fine Date
16 March 2023
Authority
Agencia Española de Protección de Datos
Fine Amount
€100,000
Enforcement Tracker ID
ETid-1768
About this data
Cite as: Cookie Fines. ORANGE ESPAGNE S.A.U. - Spain (2023). Retrieved from cookiefines.eu
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