Company – €13,300 Fine (Hungary, 2023)
General GDPR enforcement action
This case relates to broader data protection obligations, not specifically to cookie or consent banner compliance. It is not included in cookie statistics or the Risk Calculator.
A Hungarian company was fined EUR 13,300 for recording a customer conversation without informing them. This case highlights the need for businesses to clearly communicate when they are collecting personal data, like recording calls, to comply with GDPR.
What happened
A company recorded a customer conversation without informing the customer, violating GDPR's information requirements.
Who was affected
A customer whose conversation with a sales representative was recorded without their knowledge.
What the authority found
The Hungarian DPA fined the company for failing to inform the customer about the recording, breaching GDPR's transparency obligations.
Why this matters
This fine serves as a warning to businesses about the importance of transparency in data collection. Companies must ensure customers are informed about recordings to avoid penalties under GDPR.
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The Hungarian DPA has imposed a fine of EUR 13,300 on a company. A customer had filed a complaint with the DPA because a conversation, which they had with a sales representative of the controller, had been recorded without them being informed about this. The DPA considered this to be a breach of the controller's information obligations under the GDPR.
Related Enforcement Actions (4)
Other enforcement actions involving Company in HU
Fine
€13K
Details
Fine Date
4 April 2023
Authority
Nemzeti Adatvédelmi és Információszabadság Hatóság
Fine Amount
€13,300
About this data
Cite as: Cookie Fines. Company - Hungary (2023). Retrieved from cookiefines.eu
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