- Enforcing jurisdiction
- Spain · Geography does not establish applicable law.
- Confirmed applicable legislation
- Privacy topics
Vodafone España, S.A.U. – €80,000 Fine (Spain, 2023)
Privacy enforcement record
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Vodafone España was fined €80,000 for giving a duplicate SIM card to a fraudster without verifying their identity. This mistake allowed unauthorized access to a customer's bank account. The case emphasizes the importance of strong identity verification processes to protect customer data.
What happened
Vodafone España failed to verify the identity of a third party before issuing a duplicate SIM card.
Who was affected
A customer whose SIM card was fraudulently duplicated, leading to unauthorized access to their bank account.
What the authority found
The authority found that Vodafone violated GDPR by not ensuring proper identity verification before sharing personal data.
Why this matters
This case highlights the critical need for companies to implement robust identity verification measures. It serves as a warning that failing to protect customer data can lead to significant financial penalties.
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Linked-source text retrieved.
Automated check recorded — 10 March 2026.
Processing notes: national law identified.
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The Spanish DPA has imposed a fine on Vodafone España, S.A.U.. A person had filed a complaint with the DPA because the company had given a duplicate of their SIM card to an unauthorized fraudulent third party without their consent. During its investigation, the DPA found that the company failed to verify the identity of the third party or obtain the data subject's consent to share their data. This allowed the fraudsters to gain access to the data subject's bank account and make unauthorized transactions. The original fine of EUR 100,000 was reduced to EUR 80,000 due to voluntary payment.
Related Enforcement Actions (20)
Other enforcement actions involving Vodafone España, S.A.U. in ES
Fine
€80K
Details
Fine Date
5 September 2023
Authority
Agencia Española de Protección de Datos
Fine Amount
€80,000
Enforcement Tracker ID
ETid-2026
About this data
Cite as: Cookie Fines. Vodafone España, S.A.U. - Spain (2023). Retrieved from cookiefines.eu
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