- Enforcing jurisdiction
- Spain · Geography does not establish applicable law.
- Confirmed applicable legislation
- Privacy topics
NATURGY IBERIA, S.A. – €100,000 Fine (Spain, 2024)
Privacy enforcement record
This record is classified outside cookie consent. Subject classification does not confirm an applicable law. It is not included in cookie statistics or the Risk Calculator.
NATURGY IBERIA was fined €100,000 after a fraudster changed a customer's electricity contract without their consent. The data protection authority found that NATURGY failed to verify the identity of the person making the change. This ruling highlights the importance of robust identity verification processes.
What happened
NATURGY IBERIA amended a customer's contract without proper identity verification, allowing a fraudster to act on their behalf.
Who was affected
A customer whose electricity supply contract was changed without their consent.
What the authority found
The Spanish data protection authority fined NATURGY €100,000 for not adequately verifying the identity of the person requesting the contract change.
Why this matters
This case underscores the necessity for companies to implement strong identity verification measures to protect customer data and prevent fraud.
View original scraped data
Original imported citations before automated processing; the processing history does not establish independent verification.
Source checks
Linked-source text retrieved.
Automated check recorded — 10 March 2026.
Processing notes: national law identified.
Retrieved text may be a secondary summary or an announcement. These automated statuses do not establish that the original decision was read or that the record received an independent legal review. How we check sources
The Spanish DPA has imposed a fine of EUR 100,000 on NATURGY IBERIA, S.A.. A customer had filed a complaint with the DPA because an amendment had been made to their electricity supply contract without their consent. In the course of their investigations, the DPA discovered that a fraudster had pretended to be the data subject and managed to change the data subject's contract. According to the DPA, the controller had not properly verified the identity of the fraudster before amending the contract.
Related Enforcement Actions (0)
No other enforcement actions found for NATURGY IBERIA, S.A. in ES
This is the only recorded action for this entity in this jurisdiction.
Details
Fine Date
10 June 2024
Authority
Agencia Española de Protección de Datos
Fine Amount
€100,000
Enforcement Tracker ID
ETid-2367
About this data
Cite as: Cookie Fines. NATURGY IBERIA, S.A. - Spain (2024). Retrieved from cookiefines.eu
Last updated: