- Enforcing jurisdiction
- Spain · Geography does not establish applicable law.
- Confirmed applicable legislation
- Privacy topics
IBERCAJA BANCO, S.A. – €180,000 Fine (Spain, 2024)
Privacy enforcement record
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IBERCAJA BANCO, S.A. was fined EUR 180,000 for unlawfully accessing a customer's credit file after their contract ended. The Spanish DPA found that the bank had no legal basis for accessing the data without an ongoing relationship. This case highlights the importance of respecting customer privacy even after contracts are terminated.
What happened
IBERCAJA BANCO, S.A. was fined for accessing a customer's credit file without a valid legal basis after contract termination.
Who was affected
A customer of IBERCAJA BANCO, S.A. whose credit file was accessed unlawfully.
What the authority found
The DPA concluded that the bank violated GDPR by accessing personal data without a valid legal basis.
Why this matters
This case serves as a crucial reminder for banks and businesses to respect customer privacy rights after contract termination. Companies should review their data access policies to ensure compliance.
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Automated check recorded — 6 March 2026.
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The Spanish DPA has fined IBERCAJA BANCO, S.A. for unlawfully accessing a customer’s credit file after the termination of their contractual relationship. The DPA concluded that without an existing contractual relationship, the bank had no valid legal basis for the access. The original fine of EUR 300,000 was reduced to EUR 180,000 due to immediate payment and admission of responsibility.
Related Enforcement Actions (1)
Other enforcement actions involving IBERCAJA BANCO, S.A. in ES
Details
Fine Date
22 October 2024
Authority
Agencia Española de Protección de Datos
Fine Amount
€180,000
Enforcement Tracker ID
ETid-2473
About this data
Cite as: Cookie Fines. IBERCAJA BANCO, S.A. - Spain (2024). Retrieved from cookiefines.eu
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