- Enforcing jurisdiction
- Spain · Geography does not establish applicable law.
- Confirmed applicable legislation
- Privacy topics
CREMA GAMES, S.L. – €4,000 Fine (Spain, 2025)
Privacy enforcement record
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CREMA GAMES, S.L. was fined for not fulfilling an information request from a customer. The company asked the customer for identification but refused the request when it wasn't provided. This case illustrates the importance of using appropriate methods to verify identity when handling personal data requests.
What happened
The company failed to fulfill an information request from a customer due to inadequate identity verification.
Who was affected
An online customer whose request for information was not fulfilled was affected.
What the authority found
The authority found that the company should have used a digital authentication method to verify the customer's identity.
Why this matters
This case highlights the need for businesses to have effective procedures in place for handling personal data requests. Companies must ensure they can verify identities appropriately to comply with data protection regulations.
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Linked-source text retrieved.
Review needed — 15 March 2026.
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The Spanish DPA imposed a fine on CREMA GAMES, S.L. The controller failed to fulfill an information request from an online customer. The controller asked the data subject for an identity document, but the data subject did not provide one. As a result, the controller refused to fulfill the information request. According to the DPA, the controller should have used a digital authentication method. The original fine of EUR 5,000 was reduced to EUR 4,000 due to immediate payment without admission of responsibility by the controller.
Related Enforcement Actions (0)
No other enforcement actions found for CREMA GAMES, S.L. in ES
This is the only recorded action for this entity in this jurisdiction.
Details
Fine Date
28 March 2025
Authority
Agencia Española de Protección de Datos
Fine Amount
€4,000
Enforcement Tracker ID
ETid-2653
About this data
Cite as: Cookie Fines. CREMA GAMES, S.L. - Spain (2025). Retrieved from cookiefines.eu
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