- Enforcing jurisdiction
- Austria · Geography does not establish applicable law.
- Confirmed applicable legislation
- Privacy topics
IKEA – €1,500,000 Fine (Austria, 2024)
Privacy enforcement record
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IKEA was fined EUR 1,500,000 for using too much video surveillance in their stores, including areas where customers enter their credit card PINs. This matters because it highlights the importance of respecting customer privacy and following data protection laws.
What happened
IKEA used excessive video surveillance that captured customers entering their credit card PINs.
Who was affected
Customers shopping at IKEA stores were affected by the excessive surveillance.
What the authority found
The Austrian DPA found that IKEA violated GDPR rules by not properly protecting customer privacy.
Why this matters
This case shows that companies must be careful with surveillance practices to avoid heavy fines. Other businesses should review their surveillance policies to ensure they comply with privacy laws.
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The Austrian DPA has imposed a fine of EUR 1,500,000 on IKEA. The controller used excessive video surveillance, including in public spaces and the checkout area. Additionally, the video surveillance captured customers entering their credit card PINs when making payments. The controller appealed against the decision to the Austrian Federal Administrative Court, which upheld the DPA's decision in its ruling on 25 June 2025. June 2025.
Related Enforcement Actions (0)
No other enforcement actions found for IKEA in AT
This is the only recorded action for this entity in this jurisdiction.
Details
Fine Date
16 August 2024
Authority
Datenschutzbehörde
Fine Amount
€1,500,000
Enforcement Tracker ID
ETid-2909
About this data
Cite as: Cookie Fines. IKEA - Austria (2024). Retrieved from cookiefines.eu
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