- Enforcing jurisdiction
- United Kingdom · Geography does not establish applicable law.
- Confirmed applicable legislation
- No confirmed legal basis recorded.
- Privacy topics
Your Home Improvements Ltd – €23,400 Fine (United Kingdom, 2021)
Privacy enforcement record
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Your Home Improvements Ltd was fined €23,400 for making over 1,700 unsolicited marketing calls to people who didn't want them. The company ignored the rules that protect consumers from unwanted calls. This case serves as a reminder for businesses to respect people's preferences when it comes to marketing.
What happened
The company made 1,718 unsolicited marketing calls to individuals registered with the Telephone Preference Service.
Who was affected
People who received unsolicited marketing calls despite being registered with the Telephone Preference Service.
What the authority found
The Information Commissioner's Office found that Your Home Improvements Ltd seriously violated regulations by making unsolicited calls for direct marketing purposes.
Why this matters
This case shows that companies can face significant fines for ignoring marketing regulations. Small businesses should ensure they comply with rules about contacting potential customers.
Source checks
Linked-source text retrieved.
Automated check recorded — 13 March 2026.
Processing notes: national law identified.
Retrieved text may be a secondary summary or an announcement. These automated statuses do not establish that the original decision was read or that the record received an independent legal review. How we check sources
In August 2020, the ICO noticed a number of complaints made to the Telephone Preference Service ('TPS') about unsolicited marketing calls from a specific calling line identifier. It checked who made the calls and traced them all to 'Your Home Improvements Ltd'. It opened an investigation against the company and determined that the calls were all made for the purposes of direct marketing. The ICO held the company infringed Regulation 21 PECR by making 1,718 unsolicited calls for direct marketing purposes to people registered with the TPS. It found the contravention to be serious and negligent. It fined the company approximately €23,250 (GBP 20,000).
Related Enforcement Actions (0)
No other enforcement actions found for Your Home Improvements Ltd in UK
This is the only recorded action for this entity in this jurisdiction.
Details
Fine Date
20 September 2021
Authority
Information Commissioner's Office
Fine Amount
€23,400
20,000 GBP
GDPRhub ID
gdprhub-4093About this data
Cite as: Cookie Fines. Your Home Improvements Ltd - United Kingdom (2021). Retrieved from cookiefines.eu
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