- Enforcing jurisdiction
- Spain · Geography does not establish applicable law.
- Confirmed applicable legislation
- Privacy topics
Vodafone España, S.A.U. – €42,000 Fine (Spain, 2022)
Privacy enforcement record
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Vodafone España was fined for sending invoices to a former customer despite the end of their contract. This case emphasizes the need for companies to have a valid reason for processing customer data.
What happened
Vodafone España was fined EUR 42,000 for processing a customer's data without a valid legal basis after the contract ended.
Who was affected
A former customer of Vodafone España who continued to receive invoices despite no longer having a contract.
What the authority found
The data protection authority determined that Vodafone processed the customer's data without a valid legal basis, violating GDPR.
Why this matters
This ruling highlights the importance for companies to ensure they have a legal basis for processing customer data, especially after contracts end.
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Linked-source text retrieved.
Automated check recorded — 12 March 2026.
Processing notes: articles corrected, national law identified.
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The Spanish DPA (AEPD) has imposed a fine on Vodafone España S.A.U.. A data subjects had filed a complaint with the AEPD against the controller. The data subject complained about receiving invoices even though there was no longer a contractual relationship between them and the controller. However, although the data subject had objected to the continued receipt of messages as there were no more invoices outstanding and the controller had confirmed this, the sending continued. The DPA therefore found, that the controller processed the data subejct's data without a valid legal basis. The original fine of EUR 70,000 was reduced to EUR 42,000 due to immediate payment and admission of guilt.
Related Enforcement Actions (20)
Other enforcement actions involving Vodafone España, S.A.U. in ES
Fine
€42K
Details
Fine Date
17 May 2022
Authority
Agencia Española de Protección de Datos
Fine Amount
€42,000
Enforcement Tracker ID
ETid-1179
About this data
Cite as: Cookie Fines. Vodafone España, S.A.U. - Spain (2022). Retrieved from cookiefines.eu
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