- Enforcing jurisdiction
- Cyprus · Geography does not establish applicable law.
- Confirmed applicable legislation
- Privacy topics
GAIJIN NETWORK LTD – Complaint Upheld (Cyprus, 2020)
Privacy enforcement record
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A complaint against Gaijin Network Ltd was upheld because the company couldn't erase a user's data due to missing authentication information. This ruling matters because it stresses the need for companies to improve how they handle data erasure requests.
What happened
The company rejected a user's request to erase personal data because the user did not provide necessary identification.
Who was affected
The user who requested the erasure of their personal data from Gaijin Network Ltd.
What the authority found
The authority found that the company's rejection of the erasure request was lawful but highlighted the need for better processes.
Why this matters
This case emphasizes that companies must have clear and effective methods for users to exercise their rights regarding personal data, especially for those with compromised accounts.
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Automated check recorded — 21 March 2026.
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A data subject made a request for erasure of his personal data to a video game provider, Gaijin Netword Ltd. Gaijin requested additional information in order to identify the data subject. The data subject failed to provide the authentication information and Gaijin rejected the request. Was the rejection of the data subject's request for rectification as well as the company's request for additional identification information lawful? The Comissioner found that in this particular case Gaijin could not comply with the request for erasure as authentication information was missing. However, Gaijin should implement additional modalities to facilitate the exercise of data subjects' rights. The current Gaijin's modalities do not fully comply with the GDPR and additional mechanisms should be implemented so that users with hacked accounts could be also identified according to Article 12(6) GDPR.
Outcome
Complaint Upheld
A data subject complaint that was upheld by the DPA.
Related Enforcement Actions (0)
No other enforcement actions found for GAIJIN NETWORK LTD in CY
This is the only recorded action for this entity in this jurisdiction.
Details
Decision Date
2 June 2020
Authority
DPA Commissioner
About this data
Cite as: Cookie Fines. GAIJIN NETWORK LTD - Cyprus (2020). Retrieved from cookiefines.eu
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