- Enforcing jurisdiction
- Sweden · Geography does not establish applicable law.
- Confirmed applicable legislation
- Privacy topics
Rebtel Networks AB – Complaint Upheld (Sweden, 2021)
Privacy enforcement record
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Rebtel Networks was reprimanded for failing to delete a user's data after she requested it multiple times. Despite confirming her data was deleted, she continued to receive emails. This case highlights the importance of honoring user requests for data deletion promptly.
What happened
Rebtel Networks was reprimanded for not deleting a user's personal data after she requested it several times.
Who was affected
The user who requested the deletion of her data after deleting her account.
What the authority found
The data protection authority found that Rebtel violated rules by not deleting the user's data without undue delay.
Why this matters
This ruling stresses that companies must take user requests for data deletion seriously and act on them quickly. Businesses should have clear processes in place to handle such requests effectively.
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The complainant unsuccessfully tried to persuade the company to stop sending unsolicited emails after deleting her account. She requested removal of her data four times and each time the company confirmed that her data had been deleted and that she would not receive any more messages. After each time she then received a new email asking her to provide feedback about the service. She also tried to use the "unregister" link provided in each e-mail but it did not worked either. The company stated that the complainant's request for deletion was not handled due to the company not perceiving it as a request for deletion. According to the DPA it has been made clear in the request that the complainant wanted to exercise her right to deletion. The DPA issued a reprimand on Rebtel Networks AB for violating Article 17 GDPR by not deleting personal data of the complainant without undue delay and Article 23 GDPR by providing incorrect information about deletion of personal data.
Outcome
Complaint Upheld
A data subject complaint that was upheld by the DPA.
Related Enforcement Actions (0)
No other enforcement actions found for Rebtel Networks AB in SE
This is the only recorded action for this entity in this jurisdiction.
Details
Decision Date
23 March 2021
Authority
Integritetsskyddsmyndigheten
About this data
Cite as: Cookie Fines. Rebtel Networks AB - Sweden (2021). Retrieved from cookiefines.eu
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