- Enforcing jurisdiction
- Spain · Geography does not establish applicable law.
- Confirmed applicable legislation
- Privacy topics
CaixaBank S.A. – Dismissed (Spain, 2023)
CaixaBank S.A. faced a complaint about its cookie consent practices, which made rejecting cookies harder than accepting them. The authority dismissed the case, indicating that the issues raised did not warrant further action. This highlights ongoing concerns about user consent in digital environments.
What happened
A complaint was made against CaixaBank S.A. for making it difficult for users to reject cookies compared to accepting them.
Who was affected
Website visitors who encountered the cookie consent banner from CaixaBank S.A.
What the authority found
The authority dismissed the complaint, finding no grounds for action against CaixaBank S.A.'s cookie consent practices.
Why this matters
This case reflects the ongoing scrutiny of cookie consent practices. Companies must ensure that their consent mechanisms are user-friendly and comply with regulations.
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Source checks
Linked-source text retrieved.
Automated check recorded — 22 March 2026.
Processing notes: articles corrected, national law identified.
Retrieved text may be a secondary summary or an announcement. These automated statuses do not establish that the original decision was read or that the record received an independent legal review. How we check sources
The cookie banner made rejecting cookies more difficult than accepting them, and withdrawing consent was cumbersome.
Outcome
Dismissed
The complaint or investigation was dismissed.
Related Enforcement Actions (0)
No other enforcement actions found for CaixaBank S.A. in ES
This is the only recorded action for this entity in this jurisdiction.
Details
Decision Date
11 October 2023
Authority
Agencia Española de Protección de Datos
About this data
Cite as: Cookie Fines. CaixaBank S.A. - Spain (2023). Retrieved from cookiefines.eu
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